Global Store Terms of Service

1. Sales territory and scope

The global store currently sells and delivers only to valid addresses in Tunisia.

These Terms apply to AL ZARROUK global-store products. Future marketplace activity will be governed by separate buyer, seller, and delivery-worker terms.

2. Products, availability, and supplier fulfillment

Some products are fulfilled directly by third-party suppliers. Supplier processing time varies by seller and product, so AL ZARROUK does not promise one fixed preparation period before dispatch.

Product availability, current supplier cost, Tunisia shipping availability, and the customer price are checked by the store before payment is created.

3. Orders and cancellation

As an operational store policy, an accepted order cannot be cancelled simply because the customer changes their mind or no longer wants the product.

This does not remove any cancellation, withdrawal, or other consumer right that applicable law makes mandatory and that cannot legally be waived.

4. Payment in USDT

AL ZARROUK does not buy, sell, exchange, broker, or recommend cryptocurrencies. USDT is used only as a payment method for store purchases.

AL ZARROUK does not direct customers to any person, exchange, website, or other place to acquire cryptocurrency and does not encourage any conduct that violates applicable law.

The customer must send only the exact asset, amount, address, network, and payment details generated by the AL ZARROUK checkout. AL ZARROUK is not responsible for funds sent to a wrong address, wrong network, wrong payment code, or other destination not generated for that order, except where the error was caused by AL ZARROUK or its payment system.

If a customer independently chooses to acquire cryptocurrency from another person or third party, AL ZARROUK is not a party to that transaction and does not assume responsibility for fraud, loss, disputes, or misconduct arising from that separate acquisition.

5. Customs, import duties, and clearance

The customer is responsible for Tunisian customs duties, import taxes, postal handling charges, clearance fees, and other government or carrier charges imposed on the import unless AL ZARROUK expressly states otherwise.

A shipment that reaches Tunisian customs is not treated as a failure by AL ZARROUK merely because customs imposes high charges, the customer refuses or fails to pay duties, the customer does not complete required clearance steps, or the parcel is held or abandoned for a customer-side customs reason. No refund is due solely for those reasons except where mandatory law requires otherwise.

This limitation does not apply where the customs problem was caused by AL ZARROUK's own error, an unlawful or prohibited product supplied by AL ZARROUK, or another circumstance for which applicable law makes AL ZARROUK responsible.

6. Delivery problems

The expected delivery period after dispatch is generally 15 to 60 calendar days. Supplier preparation before dispatch varies by seller.

If a parcel has not been delivered 60 calendar days after dispatch, the customer should contact support so AL ZARROUK can investigate. Depending on the confirmed circumstances and availability, AL ZARROUK may resend the order or issue a refund.

7. Returns, defects, and refunds

Returns and refunds are governed by the Return and Refund Policy. For an authorized return, AL ZARROUK pays the reasonable return-shipping cost.

For a confirmed damaged, defective, incorrect, or non-conforming product, AL ZARROUK provides a refund rather than an exchange or replacement and may require the product to be returned.

8. Lawful use

The store must not be used for unlawful activity. AL ZARROUK does not encourage, facilitate, or provide instructions for conduct that violates applicable law.

9. Support

Customer support is available through support@alzarrouk.com and the live-chat channel displayed on the store.