Global Store Support and Contact

1. Official support channels

• Email: support@alzarrouk.com
• Live chat: the official live-chat channel displayed inside www.alzarrouk.com
• Store: https://www.alzarrouk.com

2. Order and return support

For order, delivery, customs, return, or refund support, provide the order number and a clear explanation. For product-condition claims, include clear photos and/or video when requested.

3. USDT payment support

AL ZARROUK uses USDT only as a payment method for store purchases. We do not buy, sell, exchange, broker, or recommend cryptocurrency.

Support can help with a payment created by the AL ZARROUK checkout, but cannot recover funds sent by the customer to a wrong address, wrong network, wrong payment code, or unrelated third party, except where the incorrect payment details were generated because of an AL ZARROUK or payment-system error.

AL ZARROUK does not tell customers where or from whom to buy cryptocurrency. If the customer independently deals with a person, broker, exchange, or other third party to obtain cryptocurrency, that transaction is separate from AL ZARROUK and the store does not assume responsibility for fraud or loss in that separate transaction.

4. Safety and lawful use

AL ZARROUK does not encourage or provide guidance for unlawful activity. Support will not assist with evading laws, customs requirements, sanctions, payment-provider rules, or other legal obligations.

Never send support a wallet private key, seed phrase, password, email password, or one-time authentication code.