AL ZARROUK
Shipping Policy
Last updated: September 7, 2026
This policy explains how AL ZARROUK prepares and delivers orders. Delivery is currently available to valid addresses in Tunisia. Contact us before ordering if your location has special access requirements.
1. Processing and estimated delivery
Orders are usually prepared within 1 to 7 working days after payment confirmation. Estimated delivery is generally 7 to 30 working days after dispatch. These are estimates, not guaranteed dates, because supplier processing, carrier capacity, customs, weather, holidays, and remote locations can affect timing.
2. Third-party fulfillment and split parcels
Some products are shipped directly by carefully selected third-party suppliers and can originate outside Tunisia. Products in the same order may be sent separately, arrive on different dates, and have different tracking numbers. You will not be charged extra shipping merely because we split an order.
3. Shipping cost and import charges
Standard delivery is currently free when checkout displays “Free”. If a customs duty, import tax, handling fee, or exceptional delivery charge may apply, it should be disclosed when known. Government or carrier charges outside our control can depend on the product and destination; contact us before ordering if you need confirmation.
4. Address accuracy
Provide a complete Tunisian phone number, governorate, delegation, locality, postal code, street or rural address, and any landmark needed for delivery. Contact us immediately if a correction is needed. Once a parcel is dispatched, a carrier can refuse an address change or charge for redelivery.
5. Tracking and delays
Tracking can take several days to activate after dispatch. If tracking has not moved for an unusual period or the estimated window has passed, email support@alzarrouk.com with your order number. We will investigate with the supplier or carrier and inform you of a material delay or change.
6. Delivery, loss, and damage
Check the parcel and shipping label when it arrives. If it is visibly damaged, incorrect, or incomplete, keep all packaging and contact us promptly with photos or video. If tracking says delivered but you did not receive the parcel, first check with household members or the local carrier, then contact us so we can open an investigation.
7. Customer remedies
Shipping estimates do not remove mandatory consumer rights. Unavailable products, seller-controlled late delivery, incorrect goods, and damaged or non-conforming goods are handled under our Return and Refund Policy and applicable law.