Global Store Shipping Policy

1. Shipping price

Standard shipping charged by AL ZARROUK to the customer is always free for global-store products.

Free store shipping does not include Tunisian customs duties, import taxes, postal handling charges, clearance fees, or other government or carrier charges imposed after import.

2. Supplier preparation

Supplier preparation time before dispatch varies by seller and product. AL ZARROUK does not publish one fixed preparation-time promise for every product.

3. Expected delivery after dispatch

Delivery is generally expected within 15 to 60 calendar days after dispatch. This is an estimate and can be affected by the supplier, international transport, Tunisian customs, the postal or delivery operator, holidays, weather, and destination conditions.

4. Customs and import charges

The customer is responsible for customs duties, import taxes, clearance fees, postal handling fees, and similar charges imposed in Tunisia.

If customs requests payment, documents, identification, or another customer-side clearance step, the customer is responsible for completing it with the competent customs, postal, or other authority.

AL ZARROUK does not refund an order solely because customs charges are higher than the customer expected or because the customer declines to complete customer-side clearance, except where mandatory law requires otherwise.

5. Tracking and the 60-day investigation point

Tracking availability and update frequency depend on the supplier and carrier.

If the shipment has not been delivered 60 calendar days after dispatch, contact support. AL ZARROUK will investigate. Depending on the confirmed outcome and availability, the remedy may be reshipment or refund.

6. Customs seizure or retention

A customs hold or seizure does not automatically mean that AL ZARROUK failed to ship the product. Where the problem results from customer-side duties, clearance, documentation, refusal, or abandonment, the customer must resolve it with the competent authority and no refund is due solely for that reason except where required by law.

If the customs issue results from AL ZARROUK's own error or from a product the store should not lawfully have supplied, this limitation does not apply.

7. Delivery support

For a delayed, lost, customs-held, or otherwise problematic shipment, contact support@alzarrouk.com or use the live chat shown on the store.